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Business integrity
As a writer and professional service provider, I consider my job as helping my clients. I write webcopy or documents for their business, of course, but more than that I use my skills and knowledge to...
View ArticleQualify your statements
In business, there is a hope that in some way we can be the biggest and best so that clients will come flocking to us. And some businesses give into that temptation and make claims that are not exactly...
View ArticleSaying no…
Did you know that you are allowed to say no sometimes? Even to new clients or a long standing client, it is acceptable for you to say no – politely of course! It is a little silly, but I was reminded...
View ArticleBoundaries between home & work
In a traditional job setting, the difference between work and home is fairly clear and easy to see – until you start bringing work home anyway! But when you run a business or have a remote job, it can...
View ArticleSupplier control
Sometimes suppliers and clients don’t agree on the best way to do something – that is natural and understandable. But if the client is paying for the work, I believe that the client has the deciding...
View ArticleDisagreeing with clients – the nice way!
If you work for clients, you will not always agree with how they want things done. Sometimes, it will just be a matter of personal choice so you stay quiet and do things their way. Other times, your...
View ArticleBeyond the call…
I recently read a post by Melissa about being sick and running your business and it made me smile. I think I can safely say I went beyond the call of duty for one of my clients last month, on the day...
View ArticleCoddling the right clients
If you’ve been in business a while, the chances are you’ve had at least one annoying, energy-sapping client. So, like me you will probably appreciate the following comments from Seth Godin: The...
View ArticleWord Constructions slightly offline
For the next 10 days or so, we will be in Canberra meeting with clients. I have scheduled some blog posts for you to read while I am away, but please be patient as it may take me a while to reply to...
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